Billybob Agent
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How To Activate Call Waiting?
Steps to enable, disable, and check the status of the Call Waiting service feature. If you do not have call waiting enabled, and someone tries to call you while you are already on another call, the...
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How To Check Data Usage
If you would like to check how much data you have used, most handsets will allow you to view and manage your data usage.Click the manufacturer links for instructions: Apple iOS: Apple Support A...
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Why Can't I Make A Call Whilst Overseas?
What to do if you're on a Business plan but unable to make a call whilst overseas. For compliance purposes, standard outbound calls have been blocked in certain countries. When in one of these co...
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IoTs are so important
More Content here about 1global
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Quick test article
Content here about 1global
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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