Billybob Agent
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Latest activity by Billybob Agent
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Billybob Agent created an article,
How To Activate Call Waiting?
Steps to enable, disable, and check the status of the Call Waiting service feature. If you do not have call waiting enabled, and someone tries to call you while you are already on another call, the...
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Billybob Agent created an article,
How To Check Data Usage
If you would like to check how much data you have used, most handsets will allow you to view and manage your data usage.Click the manufacturer links for instructions: Apple iOS: Apple Support A...
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Billybob Agent created an article,
Why Can't I Make A Call Whilst Overseas?
What to do if you're on a Business plan but unable to make a call whilst overseas. For compliance purposes, standard outbound calls have been blocked in certain countries. When in one of these co...
- Billybob Agent
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Billybob Agent created an article,
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Billybob Agent created an article,
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Billybob Agent created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Billybob Agent created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Billybob Agent created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
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Billybob Agent created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Billybob Agent created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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